215 ELIZABETH ST
(03) 9670 6775
SERVICE & REPAIRS
Sending in your Pen For Repair
If you are unable to bring your pen into our store please feel free to fill out the form below and post along with your pen. Please ensure you package, label and insure your pen thouroughly as Pen City can not be held responsible for items damaged or lost in transit.
Warranty or Guarantee Repairs
WARRANTY: Most pen manufacturers offer generous warranties. We can advise you whether the problem is covered by a guarantee. If so, we will send it back to the relevant repair centre, discuss the problem with the service department and have it serviced and returned.
TIMING: Most pen companies process warranty repairs between 4-5 weeks unless otherwise notified.
COST: A small postage and insurance fee is generally charged for this service and normally costs between $9-$15, as these fees are not covered by your warranty. We can supply a free quote before all repairs.