At Pen City we try to keep the postage costs to a minimum. We use Australia Post Services to ensure the quickest and safest method of delivery.
Where possible, we sometimes use recycled packaging materials and therefore, while our parcels are not always the prettiest, they are eco-friendly, packaged well and made to deliver safely to you.
We deliver Australia wide including country and regional areas. We also ship overseas to some selected countries.
Our shipping rates vary depending on the value of the order, but our website uses the automatic Australia Post calculator which calculates the postage according to Australia post current prices.
We currently offer regular and express post on our website, but we strongly suggest if your order is over $200.00AUD, you request insured post. This will be quoted separately on request but will ensure extra safety on expensive orders.
If you have an urgent delivery, please call us to ensure we ship your order out ASAP for you.
As we are a small family business and have only one staff member sending postages, unforeseen circumstances may occur at times and orders may be delayed by a day or two. Please be patient as we try to ensure we process your order and ensure its safe delivery.
Pen City is not responsible for orders once Australia Post post tracking marks them as 'delivered' if you wish to add insurance to your delivery please let us know. Please choose your postage options carefully to ensure that a valuable item is mailed through the most appropriate delivery service.
For further information please contact us via email or phone.
TRACKING YOUR ORDER:
For national deliveries a tracking number will be emailed to you after the order is placed, you can then track your order though the Australia Post website. (http://auspost.com.au/)
Average delivery days will be 03 days up to a maximum of 10 days. If you still have not received your order after 10 days - please urgently contact us at email@example.com or call 0413 720 965