Shipping

At Pen City we try to keep the postage costs to a minimum. We use Australia Post Services to ensure the quickest and safest method of delivery.

Where possible, we use recycled packaging materials and therefore, while our parcels are not always the prettiest, they are eco-friendly and packaged well.

We deliver Australia wide including country and regional areas. We also ship overseas to selected countries. Shipping is free in Australia for orders over $50.

Our shipping rates are set by weight according to Australia post current prices.

We offer regular and express post on our website. All orders are insured against loss in transit.

If you have an urgent delivery, please call us to ensure we ship your order out ASAP.

PLEASE NOTE:

We try to ship all orders by the following business day. In the event of a delay, please contact us for an update.

Pen City is not responsible for orders once Australia Post post tracking marks them as 'delivered'. Please choose your postage options carefully to ensure that a valuable item is mailed to a delivery address where someone is present to sign for it.

For further information please contact us via email or phone.

ADDITIONAL CHARGES

Australia Post charges to return to sender. If you provide incorrect delivery details, we will need to charge you the cost of the return plus the cost of re-posting your order.

TRACKING YOUR ORDER:

For national deliveries a tracking number will be emailed to you after the order is placed, you can then track your order though the Australia Post website. (http://auspost.com.au/). Please check your Junk folder if you don't receive an email from Australia Post.

DELIVERY TIME:

Average delivery days will be 3 days up to a maximum of 10 days. If you still have not received your order after 10 days - please contact us at info@pencity.com.au or call 03 8419 2880