At Pen City we try to keep the postage costs to a minimum. We use Australia Post Services to ensure the quickest and safest method of delivery.
Where possible, we sometimes use recycled packaging materials and therefore, while our parcels are not always the prettiest, they are eco-friendly, packaged well and made to deliver safely to you.
We deliver Australia wide including country and regional areas. We also ship overseas to some selected countries.
Our shipping rates vary depending on the value of the order, but our website uses the automatic Australia Post calculator which calculates the postage according to Australia post current prices.
We currently offer regular and express post on our website. All orders are insured against loss in transit.
If you have an urgent delivery, please call us to ensure we ship your order out ASAP.
We try to ship all orders by the following business day. Unforeseen circumstances may occur at times and orders may be delayed by a day or two. Please be patient as we try to ensure we process your order and ensure its safe delivery.
Pen City is not responsible for orders once Australia Post post tracking marks them as 'delivered'. Please choose your postage options carefully to ensure that a valuable item is mailed through the most appropriate delivery service.
For further information please contact us via email or phone.
Australia Post charges to return to sender. If you provide incorrect delivery details, we will need to charge you the cost of the return plus the cost of re-posting your order.
TRACKING YOUR ORDER:
For national deliveries a tracking number will be emailed to you after the order is placed, you can then track your order though the Australia Post website. (http://auspost.com.au/). Please check your Junk folder if you don't receive an email from Australia Post.
Average delivery days will be 03 days up to a maximum of 10 days. If you still have not received your order after 10 days - please urgently contact us at email@example.com or call 0413 720 965